Your withdrawal will remain in a pending state for 48 hours. During this time you are able to reverse it and any forfeited Bingo Bucks will be reversed.

Your withdrawal will be refunded to your primary deposit method used in the last 30 days.

Exceptions:
- MasterCard prohibits refunds, therefore we require an alternative method and proof of identity to process your withdrawal, ideally Neteller or Click2Pay.

Proof of identity will be required, only once, when either of the following occurs:
1. Withdrawal is not refunded back to method of purchase (e.g. Mastercard)
2. Withdrawal amount is $1000 or greater;

Proof of Identity:
- A copy of the front and back of your Credit Cards used in last 30 days
- A copy of suitable identification (e.g. Drivers License or Passport)
- A utility bill reflecting your name and address (Gas, water, phone, electricity etc)

Please email these documents to: secure@jetbingo.com or
Fax these documents to:
International Fax: +44-808-208-9871 (Toll free)
Local UK Fax: 0808-208-9871 (Toll free)
Local Canadian Fax: 1-800-819-7756
Local Australian Fax: 02 8088 6688

For assistance with your withdrawal, please contact secure@jetbingo.com

Full terms and conditions